FAQ – Questions & Answers

We combine a hotel, an inn, and our own workshop. We make many of our products ourselves and work with local producers.

Yes. Our kitchen uses regional ingredients and products from our own production facility. We supplement these with select products that align well with our standards.

For guests who appreciate good food, tranquility, and a personal atmosphere—whether for a weekend or several days.

Around Parsberg, you'll find plenty of opportunities for active days outdoors—with hiking trails, bike routes, and places to visit in the region.

We have 70 parking spaces available for our guests at the hotel. You can charge your electric car at one of our four charging stations, which offer up to 22 kW/h of charging power (billed at a flat rate). The wall boxes are equipped with a Type 2 plug. In addition to our parking spaces, there is a public parking garage in Parsberg (150 m from the hotel) where parking is free for 10 hours.

Children up to five years old can sleep in their parents’ bed at no extra charge. They are welcome to join us for breakfast. If you’d like the crib to be set up and ready in the room upon arrival, you can add it to your reservation for €10 per night. For all children five years and older, an extra bed and a delicious breakfast are available for €20 per night.

Our GardenSPA is for guests ages 15 and older, as peace and relaxation are our top priorities here. However, since we know from our own children just how magical water can be, we’ve opened the indoor and outdoor pools for you and your parents from 7:00 a.m. to 11:00 a.m. and from 5:00 p.m. to 8:00 p.m.

Dogs are welcome in most of our rooms! We charge a cleaning fee of €20 per night for each dog.

It's not required, but we recommend that you specify your treatment preferences when you book your hotel. Otherwise, your preferred date may no longer be available.

You can find our inclusive services at a glance here.

Included with all room categories (except for the Standard category, here you can add the use of the GardenSPA at 20,- Euro per person & day):

• Use of the GartenSPA with organic Swiss stone pine sauna, Finnish sauna and infrared sauna, indoor pool with massage jets, outdoor natural pool with sun deck, and spa bistro: EssSPA
• Use of the sauna area in the main building (strictly no clothing), Kneipp area, swimming area with duo whirlpool and four-poster bed, cardio fitness equipment, relaxation and rest areas with tea bar

Of course, we also offer day spa packages. You can choose between the basic package, the breakfast package, the evening package, and the full-day getaway. Here you’ll find more information about the individual packages as well as prices. Get ready for an awesome mini-getaway!

Yes, you can buy, print, and give gift certificates here.

Your room will be ready for you starting at 2:00 p.m. on the day of your arrival. If you plan to arrive after 6:00 p.m., please let us know in writing in advance. Please note that we do not have a night staff. Check-ins after 11:00 p.m. are only possible after explicit consultation with us. In case of urgent emergencies, you can call our 24-hour emergency hotline at +49 9492 6060. On the day of departure, please vacate your room by 11:00 a.m.

For a small additional fee of €50, you can keep your room until 3:00 p.m.

No, you don't have to pay a local tax in Parsberg.

You can find our Terms and Conditions here as a convenient download.

Free cancellation is currently possible until 2:00 p.m. on the day before arrival—provided that your reservation was made directly with the hotel or through the hotel’s own website at the “web price” listed there. Free cancellation does not apply to special rate agreements (e.g., early-bird discounts) or block reservations. If the cancellation is made too late, we reserve the right to charge 80% of the total price. Should you have to cut your stay short, we reserve the right to charge you for the last night.

In the event of a no-show, the following flat-rate compensation applies:
90% of the total price for room-only stays
80% of the total price for room and breakfast stays
70% of the total price for room and half-board stays

To avoid any cancellation fees in the event of trip cancellation, delayed departure, or early departure, we recommend that you purchase travel cancellation insurance.

All bookings are binding once the reservation is complete. Additionally, the Early Bird Rate cannot be canceled or changed. We’d be happy to send you a non-binding quote in advance so you can take your time to decide what works best for you.

You can pay your hotel bill in cash or with any standard debit or credit card.

Yes, yes, yes! When you book directly with us, you’ll always get the best rates available at the time of booking.

All the benefits at a glance:

Best booking terms:

Free water from the minibar or a gift from our shop
High-speed Wi-Fi access
Simple and hassle-free
Easier cancellation and rebooking

Request a quote now—we’ll give you the best offer!

The front desk is open daily from 6:00 a.m. to 8:00 p.m. After 8:00 p.m., our restaurant team is here to assist you.